What do I do when a Depop buyer says they haven't received their item?
First, check your tracking number and share the tracking link with the buyer. If tracking shows delivery, advise the buyer to check with neighbours or their local post office. If tracking shows no movement after 7 days from dispatch, investigate with Australia Post via auspost.com.au/parcels-mail/track-your-parcel. If tracking confirms non-delivery, Depop will typically refund the buyer. Avoid this scenario by always using tracked postage for items over $30 and uploading the tracking number to your Depop order.
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Key things to know for Australian sellers
Australian online selling has its own quirks: GST registration thresholds, Australia Post rate structures, and platform-specific buyer behaviour differ from the US and UK advice you'll find most readily online. Checking ATO guidance directly and using the Australia Post postage calculator for accurate quotes are good starting points.
Using multiple platforms together
Most successful Australian resellers end up selling across at least two platforms. The marginal effort to list on a second platform is much lower if you already have photos and a description, and reaching two different buyer pools meaningfully increases your chances of a sale.
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