What happens if Australia Post loses my parcel?
File a missing parcel investigation at auspost.com.au within 30 days. Australia Post investigates and typically responds within 14 business days. Prepaid satchels include AU$100 of cover by default — for items over $100, purchase Extra Cover at lodgement. Keep your lodgement receipt as proof of postage. If investigation confirms the parcel is lost, compensation is processed from Australia Post. On eBay, you're still responsible for a buyer INR claim regardless of whether Australia Post compensates you — so always maintain cover for high-value items.
More detail
Key things to know for Australian sellers
Australian online selling has its own quirks: GST registration thresholds, Australia Post rate structures, and platform-specific buyer behaviour differ from the US and UK advice you'll find most readily online. Checking ATO guidance directly and using the Australia Post postage calculator for accurate quotes are good starting points.
Using multiple platforms together
Most successful Australian resellers end up selling across at least two platforms. The marginal effort to list on a second platform is much lower if you already have photos and a description, and reaching two different buyer pools meaningfully increases your chances of a sale.
Related questions
List once, sell everywhere
Shopfront is built for Australian sellers. Connect your eBay, Depop, Grailed, Facebook Marketplace, and Shopify accounts, and crosslist your inventory in seconds instead of hours.