How do I handle difficult buyers on eBay Australia?
Stay calm and respond in writing — all eBay messages are logged and reviewable. For unreasonable return requests, respond politely but firmly citing your return policy. For INAD claims, review carefully before accepting or appealing — false INADs can be escalated to eBay. Block buyers who send abusive messages. If you genuinely believe a claim is fraudulent, open a case appeal with eBay and provide all evidence (photos, tracking, original listing). eBay has improved fraud protection for sellers in recent years.
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Key things to know for Australian sellers
Australian online selling has its own quirks: GST registration thresholds, Australia Post rate structures, and platform-specific buyer behaviour differ from the US and UK advice you'll find most readily online. Checking ATO guidance directly and using the Australia Post postage calculator for accurate quotes are good starting points.
Using multiple platforms together
Most successful Australian resellers end up selling across at least two platforms. The marginal effort to list on a second platform is much lower if you already have photos and a description, and reaching two different buyer pools meaningfully increases your chances of a sale.
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List once, sell everywhere
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