How do I handle returns on Depop as an Australian seller?
Depop's return policy for Australian sellers: buyers can open a dispute within 180 days for SNAD (Significantly Not As Described) or INR (Item Not Received). If the item isn't as described, Depop typically refunds the buyer from your account. Change-of-mind returns aren't mandated — you can state your no-returns policy in your bio. However, ACL applies if you're a business seller, which may override a no-returns policy for certain faults. Always photograph and describe every flaw to minimise SNAD disputes.
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Key things to know for Australian sellers
Australian online selling has its own quirks: GST registration thresholds, Australia Post rate structures, and platform-specific buyer behaviour differ from the US and UK advice you'll find most readily online. Checking ATO guidance directly and using the Australia Post postage calculator for accurate quotes are good starting points.
Using multiple platforms together
Most successful Australian resellers end up selling across at least two platforms. The marginal effort to list on a second platform is much lower if you already have photos and a description, and reaching two different buyer pools meaningfully increases your chances of a sale.
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List once, sell everywhere
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