How do I handle return requests on eBay Australia?
You must respond to return requests within 3 business days or eBay will step in and typically side with the buyer. For INAD (Item Not As Described) claims, you are required to cover return shipping if the claim is upheld. For change-of-mind returns, check your return policy — if you accept returns, the buyer covers return postage. Issue refunds promptly once the item is received back. Never ignore a case — unresolved cases become defects on your account and trigger eBay restriction thresholds.
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Key things to know for Australian sellers
Australian online selling has its own quirks: GST registration thresholds, Australia Post rate structures, and platform-specific buyer behaviour differ from the US and UK advice you'll find most readily online. Checking ATO guidance directly and using the Australia Post postage calculator for accurate quotes are good starting points.
Using multiple platforms together
Most successful Australian resellers end up selling across at least two platforms. The marginal effort to list on a second platform is much lower if you already have photos and a description, and reaching two different buyer pools meaningfully increases your chances of a sale.
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