Should I accept returns as a reseller in Australia?
A 'no returns' policy on secondhand items is reasonable and common — buyers understand they're buying preloved goods. However, as a business seller you're still bound by ACL for items that are significantly not as described or have undisclosed faults. A no-returns policy cannot override a buyer's ACL rights. If you describe accurately and photograph all flaws, disputes are rare regardless of policy. On eBay, offering returns actually boosts your search ranking — so many sellers accept returns despite having the option not to.
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Key things to know for Australian sellers
Australian online selling has its own quirks: GST registration thresholds, Australia Post rate structures, and platform-specific buyer behaviour differ from the US and UK advice you'll find most readily online. Checking ATO guidance directly and using the Australia Post postage calculator for accurate quotes are good starting points.
Using multiple platforms together
Most successful Australian resellers end up selling across at least two platforms. The marginal effort to list on a second platform is much lower if you already have photos and a description, and reaching two different buyer pools meaningfully increases your chances of a sale.
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