How do I respond to negative feedback on eBay Australia?
You can leave a public reply to any feedback — keep it factual and professional, never defensive or abusive. Negative feedback cannot be removed unless it violates eBay's feedback policies (offensive content, unrelated to the transaction, etc.). If the feedback is genuinely inappropriate, report it to eBay for review. Contact the buyer first — sometimes negative feedback results from a miscommunication and buyers will revise it through eBay's Feedback Revision Request. You get one revision request per transaction.
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Key things to know for Australian sellers
Australian online selling has its own quirks: GST registration thresholds, Australia Post rate structures, and platform-specific buyer behaviour differ from the US and UK advice you'll find most readily online. Checking ATO guidance directly and using the Australia Post postage calculator for accurate quotes are good starting points.
Using multiple platforms together
Most successful Australian resellers end up selling across at least two platforms. The marginal effort to list on a second platform is much lower if you already have photos and a description, and reaching two different buyer pools meaningfully increases your chances of a sale.
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List once, sell everywhere
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